Terms of Business

Financial Conduct Authority (FCA) Regulations

Troon Underwriting is a trading name of Commercial Risks (UK) Ltd. Authorised and regulated by the Financial Conduct Authority under firm reference number 304286 for the cunduct of non-investment general insurance business.

Troon underwriting also employ an outsourced company, UK-GI, to oversee our internal procedures thus maintaining a high level of compliance standards.

Our Service

We are a full-service London market underwriting agency, providing pricing, documentation issuance and policy servicing on behalf of our A-Rated carriers.

We hold client money subject to a non-statutory trust in accordance with the FCA’s Client Money rules (CASS). The aim of the non-statutory trust is to protect our clients and brokers in the event of the failure of Troon Underwriting, or the failure of the bank or a third party at which the money may be held. In such a circumstance, our general creditors should not be able to make claims on Client Money as it will not form part of this firm’s property.

Our Charges

Our remuneration may be as a fee, commission or a combination of both. Any fees will be advised to you before the purchase of insurance or during the course of the policy before we act on your instructions. Brokerage and fees are earned for the policy period and we reserve the right to retain all such fees and brokerage in full even if the insurance contract is amended, terminated or cancelled for any reason. You are entitled at any time to request information regarding any brokerage which We may earn as a result of placing your business.

Policy Cancellation

Should your client wish to cancel a policy, you must advise us in writing and return to us any requested documentation such as the certificate of insurance if issued. Any return premium due will not be processed until we are in receipt of the returned documentation. Policies issued on a “Minimum & Deposit” basis mean no refund will be given for cancellation of the policy and underwriters shall retain 100% of the premium. Where we have taken a deposit premium from You which is less than the minimum premium, the balance will be due upon cancellation.

Complaints

At Troon Underwriting we aim to provide our clients and brokers with the highest level of service. However, in the unlikely event that you are unhappy with this, please contact us using the details here and We will acknowledge your complaint promptly, explain how it will be handled, and tell you what you need to do next.

A copy of our complaints procedure is available upon request.

For our full Terms and Conditions please click here

Troon Underwriting
6 Lloyd’s Avenue, London, EC3N 3AX

T:  020 7702 2103
F:  020 7488 9792
E:  complaints@troonuw.co.uk

Troon Underwriting is a trading name of Commercial Risks (UK) Ltd, registered in England, no. 4452474, and the registered office is Littlejohn LLP, 1 Westferry Circus, Canary Wharf, London, E14 4HD.